Monthly Archives: January 2015

Project Focus: Shoppers Drug Mart Patient Contact Centre, New Facility Fit-Up

Royalty is pleased to have worked with Shoppers Drug Mart on a first-of-its-kind facility: the SDM Patient Contact Centre, which will be an inbound and outbound patient contact centre with the capability to generate 100,000 outbound calls per week. The goal of this state-of-the-art facility is to help tackle a serious problem of medical non-adherence—an…
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