Shoppers Drug Mart Patient Contact Centre

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Approximate Value: $500k
Type of Project: Corporate New Facility Fit-Up

Royalty is pleased to have worked with Shoppers Drug Mart on a first-of-its-kind facility: the SDM Patient Contact Centre, which will be an inbound and outbound patient contact centre with the capability to generate 100,000 outbound calls per week.

The goal of this state-of-the-art facility is to help tackle a serious problem of medical non-adherence—an issue that results in an annual cost of $7-9 billion to Canada’s health care system.

Royalty completed the project in 2014, which included special call centre acoustic specifications and sound masking.