Project Focus: Shoppers Drug Mart Patient Contact Centre, New Facility Fit-Up




Royalty is pleased to have worked with Shoppers Drug Mart on a first-of-its-kind facility: the SDM Patient Contact Centre, which will be an inbound and outbound patient contact centre with the capability to generate 100,000 outbound calls per week.

The goal of this state-of-the-art facility is to help tackle a serious problem of medical non-adherence—an issue that results in an annual cost of $7-9 billion to Canada’s health care system.

Royalty completed the project in 2014, which included special call centre acoustic specifications and sound masking.

Project Manager: Mark Fazio
Site Supervisor: Serge Persaud

Read more about the grand opening on Mississauga Life here.
For more projects like this, visit our projects page here.